Privacy Policy – jili28 Casino

Introduction

jili28 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users who access and use the jili28 online casino platform at jili28.app. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the jili28 Service.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Republic of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Where applicable, this Policy also reflects internationally recognized data protection principles.

As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and throughout the archipelago, jili28 takes its obligations as a personal information controller seriously. We process your data only for legitimate, specified, and declared purposes, and we take reasonable steps to ensure that your information is kept accurate, relevant, and secure.

Personal Data We Collect

jili28 collects personal data from you in the following ways: directly when you register an account or interact with the platform, automatically through your use of the Service, and from third parties where permitted by law. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Philippine mobile number, email address, and residential address.
• Account Data: Username, encrypted password, account preferences, and communication history with jili28 support.
• Financial Data: GCash account details, Maya/PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records.
• Gaming Data: Game history, wagering activity, session duration, bonus usage, and responsible gaming settings (deposit limits, session limits, self-exclusion status).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and search queries within jili28.
• Verification Data: Copies of government-issued ID documents, selfies or photographs submitted for identity verification, and proof of address documents.

We do not intentionally collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. Where sensitive information is collected (such as government ID numbers), it is handled with heightened security measures.

How We Use Your Personal Data

jili28 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jili28 account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, credit bonuses, and deliver the full range of jili28 platform features.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, PAGCOR requirements, anti-money laundering laws (AMLA), and the Data Privacy Act. This includes conducting Know Your Customer (KYC) verification and reporting obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities on the jili28 platform.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates), security alerts, and, where you have consented, promotional communications about jili28 offers and new games.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the jili28 platform.

Legal Basis for Processing

Under the Philippine Data Privacy Act, jili28 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the jili28 Service as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending promotional communications, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting our support team.

Data Sharing & Disclosure

jili28 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Game Providers: Licensed game developers and providers (such as JILI Games) may receive limited technical data necessary to deliver their games through the jili28 platform.
• Payment Processors: Philippine payment service providers (GCash, Maya, and partner banks) receive the financial data necessary to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and identity verification providers may process your identity documents to assist with regulatory compliance.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data as required by law or upon lawful request.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid legal order, warrant, or subpoena issued by a competent Philippine authority.
• Technology Service Providers: Cloud hosting, cybersecurity, analytics, and customer support technology providers who process data on our behalf under strict data processing agreements.

All third parties with whom jili28 shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and our contractual requirements.

Cookies & Tracking Technologies

jili28 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming limits you have set.
• Analytics Cookies: Help us understand how users interact with jili28 — which games are most popular, where users encounter difficulties, and how to improve the platform. Data collected is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the jili28 platform.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jili28 platform. Strictly necessary cookies cannot be disabled as they are required for the Service to operate.

Data Retention

jili28 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and anti -money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act of the Philippines.
• Identity Verification Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming Activity Records: Retained for a minimum of three (3) years from the date of the activity, or longer where required by PAGCOR or other regulatory requirements.
• Support Communications: Retained for two (2) years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus one (1) year following unsubscription, as evidence of consent.

When personal data is no longer required for any lawful purpose, jili28 will securely delete or anonymize it in accordance with our internal data disposal procedures.

Data Security

jili28 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jili28 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of jili28 systems and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and remediate data security incidents promptly.

While jili28 takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You also play an important role in keeping your data safe — please use a strong, unique password for your jili28 account and never share your login credentials with anyone.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili28:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You may request a copy of the personal data jili28 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. For basic account details, you may update these directly through your jili28 account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other types of processing based on legitimate interests, subject to applicable legal grounds.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe jili28 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via live chat or email at the address provided in Section 13. We will respond to all verified requests within fifteen (15) business days, or within the timeframe required by applicable law.

Children's Privacy

The jili28 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jili28 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on jili28, please contact our support team immediately so we can investigate and take appropriate action.

International Data Transfers

jili28 primarily stores and processes personal data within the Republic of the Philippines. However, some of our technology service providers and game partners may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

Where such transfers occur, jili28 ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with recipient organizations that require them to protect your data to a standard equivalent to that required under Philippine law.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual clauses and technical measures to ensure the security of transferred data.

By using jili28, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

Changes to This Privacy Policy

jili28 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this document.

Where changes are significant, jili28 will endeavor to notify registered users via the contact information on file, such as by sending a notification to your registered email address or displaying a prominent notice on the platform. Your continued use of jili28 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jili28 protects your personal data.

Contact & Data Protection Officer

jili28 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the jili28 platform — the fastest way to reach us.
• Email (Data Privacy): [email protected]
• General Support: [email protected]

We will acknowledge receipt of your request within three (3) business days and aim to resolve all data privacy matters within fifteen (15) business days. For complex requests, we may require additional time and will keep you informed of progress.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which serves as the supervisory authority for data protection matters in the country.